Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of SignNinja, the electronic signature platform operated by ARSA VENTURES PVT LTD, a company incorporated in India, of 2202, Tower-1C, Landcraft Golflinks, Delhi-Meerut Expressway, Ghaziabad 201002 (“SignNinja”, “we”, “us”). By creating an account or using the service, you agree to be bound by these Terms. If you are using SignNinja on behalf of an organization, you are agreeing on that organization’s behalf and confirming you have the authority to do so.

2. The Service

SignNinja lets you upload documents, send them to one or more recipients for electronic signature, and manage the resulting signed documents and their audit history. We may add, change, or remove features over time, and will give reasonable notice before any change that materially reduces the service you rely on.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@signninja.io if you suspect unauthorized use of your account.

4. Electronic Signatures — Your Responsibility

SignNinja provides the technology to capture and record an electronic signature. Whether an electronic signature is legally sufficient for a particular document, transaction, or jurisdiction is your responsibility to determine. Some document types (for example, certain wills, court filings, or notarized instruments) may not be suitable for electronic signature under applicable law. If you are uncertain, consult your own legal counsel before relying on SignNinja for a specific transaction.

SignNinja produces electronic signatures. It does not issue digital signature certificates, and it is not a Certifying Authority.

5. Acceptable Use

You agree not to use SignNinja to:

• Send documents you do not have the right to send, or that infringe another party’s rights;
• Impersonate any person or misrepresent your affiliation with a person or entity;
• Upload or transmit malicious code, or attempt to disrupt or gain unauthorized access to the service;
• Use the service for any unlawful purpose, or in violation of any applicable export control, sanctions, or fraud law.

6. Plans, Fees and Payment

The Free plan is free with no time limit and includes a monthly allowance of sign requests, as described on our pricing page. Allowances reset at the start of each calendar month (UTC).

Paid plans are billed as described at the time of purchase. Fees are non-refundable except where required by law. We may change our pricing on a going-forward basis, with at least 30 days notice before the change applies to your account. Fees are stated exclusive of applicable taxes, such as GST in India or sales tax in the United States, which are added where they apply.

7. Your Content

You retain all rights to the documents you upload and send through SignNinja. You grant us a limited license to store, process, and transmit that content solely to provide the service to you. We do not claim ownership of your documents.

8. Availability of the Service

We aim to keep SignNinja available at least 99.5% of each calendar month, measured by our own monitoring and shown on our status page. Time does not count against that target when it is caused by planned maintenance announced on the status page at least 24 hours ahead, by a failure of the internet or of a service provider outside our reasonable control, or by your own equipment or actions.

This is a target we work to meet, not a guarantee, and it does not by itself entitle you to a refund or credit. A customer on an Enterprise plan may have a service-level agreement with its own commitments and remedies, which then governs instead.

9. Ending Your Use, and Your Data

You may stop using SignNinja and close your account at any time. We may suspend or terminate access to the service for any account that violates these Terms, with notice where practicable.

• While you are a customer, you can download your signed documents and evidence packages and request an export of your personal data at any time.
• After closure, we keep your organization’s data for 30 days. Sign-in is switched off during that time, so to get a copy of your data, or to reopen the organization, email hello@signninja.io within those days.
• Then deletion: we delete it from our live systems automatically, and in any case within a further 30 days. This cannot be undone. Copies held in backups are overwritten on their normal cycle within 90 days after that.
• Exceptions: we keep what the law requires us to keep, and nothing is deleted while a legal hold that you or we have placed is in force.

A sign request that other parties have signed is a shared record. Closing your account does not remove copies the other signers already received.

10. Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted or error-free, or that any electronic signature will be accepted for a particular purpose.

11. Limitation of Liability

To the fullest extent permitted by law, SignNinja will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the service.

Our total liability to you for all claims arising out of or relating to the service in any 12-month period will not exceed the greater of (a) the fees you paid us for the service in the 12 months before the event that gave rise to the claim, and (b) US $100.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, or any right you have under mandatory consumer-protection law where you live.

12. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or relating to them or the service, are governed by the laws of India, without regard to conflict-of-laws rules. Subject to Section 13, the competent courts in India have exclusive jurisdiction over any such dispute.

13. Resolving Disputes

1. Talk to us first. Write to hello@signninja.io describing the problem and what you would like us to do. We will work with you in good faith for 30 days to settle it.
2. Then arbitration. If it is not settled in that time, either of us may refer it to a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is India, the language is English, and the award is final and binding.
3. Urgent relief. Either of us may ask a court for an urgent order, such as an injunction to protect confidential information, without waiting for these steps.

14. Changes to These Terms

We may update these Terms from time to time. We will give at least 30 days notice of a material change, such as by email or an in-app notice, before it takes effect. Each published version is listed under Version history below.

15. Contact

SignNinja is operated by the company below. Questions about these Terms can be sent to hello@signninja.io.

Company

ARSA VENTURES PVT LTD

Registered office

2202, Tower-1C, Landcraft Golflinks, Delhi-Meerut Expressway, Ghaziabad 201002

Contact

hello@signninja.io

Version history

1. Version 2.1October 26, 2026Clarified that after closure a copy of the data or reopening is available on request during the first 30 days, and that deletion then happens automatically.
2. Version 2.0October 25, 2026Added governing law and jurisdiction, dispute resolution, a liability cap, an availability target, data return and deletion timelines, and company registration details.
3. Version 1.0October 2026First published version.